Karen Wong of Sandals Grande Antigua has been named the recipient of the 2025 WOW Factor Award for Hospitality and Tourism, according to Antigua News Room.
The award recognises individuals who demonstrate exceptional service and contribute to creating memorable experiences within Antigua and Barbuda's tourism industry.
Organisers say Wong has built her career around delivering outstanding guest experiences while showcasing the warmth, culture, and beauty of Antigua and Barbuda to visitors from around the world.
Wong's approach to hospitality goes beyond simply meeting expectations. She emphasises attention to detail, genuine warmth, and the anticipation of guests' needs as the cornerstones of creating lasting memories.
Wong also noted that the WOW Factor Awards serve a broader purpose — recognising individuals who consistently deliver exceptional service while inspiring others across the hospitality sector to strive for excellence.
Organisers congratulated Wong on the achievement, commending her professionalism and dedication to service. They said her commitment continues to strengthen Antigua and Barbuda's reputation as a leading tourism destination.
