The Antigua Public Utilities Authority (APUA) has outlined the procedures governing its utility amnesty programme, providing a clear pathway for residential customers seeking to restore long-disconnected electricity, water, or telephone and internet services.
According to Antigua News Room, the programme covers customers whose services were disconnected on or before September 30, 2025. Eligible residents must apply in person at either the APUA Business Centre on Independence Avenue or the Village Walk office on Friars Hill Road.
Applicants are required to present a valid government-issued identification and their APUA account number linked to the disconnected service. Tenants must additionally provide a landlord permission letter confirming approval for reconnection at the relevant property.
Once APUA accepts an application, the authority will move forward with the reconnection process. Properties that have been without service for an extended period — particularly one year or more — will be subject to a mandatory safety inspection before utilities can be restored. The inspection is designed to verify that wiring, plumbing, and other infrastructure meet the required standards.
APUA has confirmed that customers disconnected for prolonged periods remain eligible for the programme, provided they complete the application and satisfy all safety requirements.
The amnesty programme will remain open until May 29, 2026. Officials are urging residents to apply early, cautioning that demand is expected to increase as the deadline approaches.
Customers requiring assistance with the application process or documentation can access support through APUA's service centres, as well as by phone and email.
The initiative aims to give households a structured and compliant route back to essential services while upholding safety and regulatory standards.
