JCI Antigua hosted its 11th Annual Professionalism in Customer Care Seminar on Thursday, March 26, 2026, drawing more than 35 participants from businesses and companies across Antigua and Barbuda to the Villa Community Centre.
According to Antigua.news, the seminar emphasized the critical role customer care plays in daily business operations, highlighting how service excellence shapes customer satisfaction, business reputation, and overall organisational success.
Attendees heard presentations on three core topics: customer service excellence across multiple platforms, building emotional resilience in customer-facing roles, and the growing influence of artificial intelligence in modern customer care. The sessions aimed to equip participants with practical tools and fresh perspectives to strengthen service delivery and better meet the demands of today's business environment.
JCI Antigua expressed gratitude to the businesses and organisations that took part in the event, acknowledging their recognition of customer service as a driver of growth and success. The organisation also thanked the facilitators, partners, and supporters whose contributions helped make this year's seminar a success.
Through events such as this annual seminar, JCI Antigua continues its mission to advance professional development, promote service excellence, and empower individuals and organisations within the local business community.
